Shipping
You will receive a confirmation email from our website as soon as you have placed your order. You will then be notified via e-mail when your order has been dispatched with tracking information for your package.
Please note that as all our pieces are handmade and made to order, 5-10 business days will be required before the order will dispatch.
Shipping costs
Greece Orders
All Greece orders ship with courier service. Delivery cost comes to a standard amount of 3,50 € on all orders within the country. Delivery is free on all orders over 50,00 €.
International orders
All international orders ship with ELTA (Greek Postal Service) with a standard delivery fee of 10,00 €. Delivery periods vary according to the destination.
* Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.
Returns
You have the right to return the goods and request a replacement if:
The products were sent incorrectly through the fault of www.vasilikisountou.com. Explicitly prerequisite for the return of any product is the non-treatment or placement. In case of changing the product is necessary to contact the sales manager in order to arrange the replacement of the product. The replacement cannot be done 15 days after the purchase of the product. It is noted that transport of return paid by the client. It is understood that if the mistake of the sent product is responsible www.vasilikisountou.com, all transport incurred by our company and not the customer.
Money is nonrefundable except in case of failure of the company to cover any shortage of a product.
The client is not obligated to accept the package from the transportation company or courier if it is opened or damaged. On acceptance of the item, the company has no obligation to make a change in any damaged item or replace any loss after the goods to any carrier as the travel is customer’s responsibility.
Cancel order
You may cancel your order only if your order is complete but has not be shipped. In this case please contact our sales department via email on orders@vasilikisountou.com to cancel the order.